Th89 Terms and Conditions – Complete Gaming Platform User Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the th89 online gaming platform accessible through our official website. These Terms apply to all registered users as well as visitors accessing our platform.

By completing the registration process and verifying your account, you expressly agree to comply with these Terms in full. If you do not agree with any part of these Terms, you are not permitted to use th89's services.

Th89 reserves the right to amend, update, or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you are aware of any changes in effect.

2 Account Eligibility

To register and use th89's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration.
• Not prohibited by any local law or regulation from participating in online gambling activities.
• Not currently on any self-exclusion list of any recognised gambling platform.
• Registering only one (1) account — multiple accounts are strictly prohibited.
• Providing accurate, complete, and up-to-date personal information during registration.
• Not acting on behalf of any third party or company without written authorisation from th89.

Th89 reserves the right to request proof of age at any time. If you fail to prove that you meet the eligibility requirements, th89 reserves the right to suspend or terminate your account immediately.

3 Registration & Account Management

The th89 account registration process requires you to provide accurate and complete information, including your full name, phone number, date of birth, and a valid email address. All this information is required for identity verification (KYC) and financial processing purposes.

You are solely responsible for maintaining the confidentiality of your username and password. th89 will not be held liable for any losses arising from unauthorized access to your account due to your own negligence.

• Each user is only permitted to hold one (1) active account at any one time.
• Accounts cannot be transferred, sold, or shared with any other party.
• The KYC process may be required before your first withdrawal or when requested by th89.
• Documents required for KYC include a valid national identity card or passport.
• Inaccurate account information may result in account suspension and withholding of funds.

If you suspect your account has been accessed without authorisation, please contact the th89 customer support team via Live Chat immediately so that security action can be taken.

4 Deposit & Withdrawal

Th89 supports a variety of popular deposit and withdrawal methods among Malaysian players, including FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed through secure channels protected by SSL encryption technology.

Deposit:

• The minimum deposit is subject to the current limits set by th89 and may vary depending on the payment method.
• All deposits are processed instantly and credited to your account within minutes.
• Deposited funds must be used for gaming activity and may not be transferred directly to any other party.
• Th89 does not charge any additional fees on deposits made by players.

Withdrawals:

• Withdrawals can only be made to the same account or wallet used for the deposit — this is a standard security procedure.
• The KYC process must be fully completed before your first withdrawal can be processed.
• Th89 processes completed withdrawal requests within the stipulated timeframe — typically within one to three business days.
• Withdrawals requiring further review may take longer depending on compliance requirements.
• Th89 reserves the right to delay withdrawals for security or compliance review purposes if any suspicious activity is detected.

5 Bonus & Promotions

Th89 offers a wide range of promotions for members, including a Welcome Bonus, Weekly Cashback, Sports Rebate, and a VIP program. Each promotion is subject to specific terms and conditions stated on the respective promotion page.

• All bonuses have rollover requirements that must be met before a withdrawal can be made.
• Bonuses may only be claimed by verified accounts that meet the eligibility criteria of the applicable promotion.
• One promotion may not be combined with another unless explicitly stated otherwise by th89.
• Th89 reserves the right to cancel any bonus obtained through illegitimate means, fraud, or abuse of the promotions system.
• Free bonuses (free spins or free credits) are subject to a maximum win cap as stated in the relevant promotion terms.
• Any attempt to abuse promotions through multiple accounts or player coordination may result in bonus cancellation and account suspension.

Th89 reserves the right to modify, withdraw, or terminate any promotion at any time with or without prior notice. Players are encouraged to check the Promotions regularly for the latest updates.

6 Game Rules

All games on the th89 platform use a Random Number Generator (RNG) certified by an independent body to ensure fair and fully random outcomes. No party — including th89 itself — can manipulate the result of any game.

• Players are fully responsible for understanding the rules of each game before playing with real money.
• Any technical errors or system disruptions occurring during active gameplay will be resolved in accordance with th89's fair compensation policy.
• In situations where a game is interrupted due to connectivity issues on the player's end, th89 bears no liability for any resulting losses.
• Game results recorded in the th89 system are final and may not be disputed without substantial technical evidence.
• For live casino games, players must follow the dealer's and table supervisor's instructions at all times.
• The return-to-player (RTP) rate for each slot game is available in the respective game information.

7 Prohibited Conduct

Th89 maintains a zero-tolerance policy against all forms of fraud, hacking, or platform abuse. The following activities are strictly prohibited and may result in immediate disciplinary action:

• Using automation software, bots, or scripts to play or access the platform.
• Owning or operating more than one account under the same or different names.
• Sharing your account or granting account access to any other party.
• Uploading or using false identity information during the KYC process.
• Exploiting any bugs or technical vulnerabilities in the th89 system for unauthorized gain.
• Conducting suspicious financial transactions or any activity related to money laundering.
• Harassing, threatening, or insulting customer support staff or other players.
• Spreading false or misleading information about th89 to the public.

8 Data Security & Privacy

Th89 takes the protection of all users' personal data seriously. All information you provide to us is handled in accordance with the th89 Privacy Policy, which complies with international data protection standards.

• All data transmitted between your browser and the th89 server is protected by 256-bit SSL encryption.
• Your personal information will not be sold, leased, or shared with third parties without your consent, except where required by law.
• Th89 retains transaction logs and account activity records for the period required to meet legal compliance and dispute resolution obligations.
• You have the right to request a copy of the personal data we hold about you at any time.

For more information on how we handle your data, please refer to our Privacy Policy in full.

9 Account Suspension & Termination

Th89 reserves the right to suspend or terminate any user account, with or without prior notice, if there is a breach of these Terms or for any of the following reasons:

• Suspected or proven fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Violation of any provision in this Terms and Conditions document.
• Requests from relevant authorities or law enforcement bodies.
• Accounts that remain inactive for an extended period are subject to th89's inactive account policy.

If your account is terminated due to a Terms violation, th89 reserves the right to forfeit any remaining balance as compensation for losses incurred as a result of that violation. For terminations not caused by a violation, any valid account balance will be returned once the investigation is concluded.

You may also choose to close your account at any time by contacting our customer support. Account closure requests will be processed within three to five business days.

10 Limitation of Liability

Th89 provides this platform on an "as is" basis without any express or implied warranties. To the extent permitted by applicable law, th89 shall not be liable for:

• Any financial losses incurred as a result of gaming decisions.
• Service disruptions caused by factors beyond th89's control, such as natural disasters, internet outages, or actions by regulatory authorities.
• Losses arising from unauthorized use of your account by a third party.
• Data damage or loss resulting from cyberattacks that exceed existing security protections.
• Any financial decisions made based on information on the th89 platform.

Th89's total liability to any user under any circumstance shall not exceed the amount deposited by that user within the thirty (30) days preceding the claim.

11 Terms Amendment

Th89 reserves the right to amend, update, or replace any part of these Terms at any time. Significant amendments will be communicated to users via an in-platform notice or your registered email.

The "Updated" date shown at the top of this page reflects the effective date of the latest version of these Terms. It is your responsibility to check this page periodically. Continued use of the th89 platform after any amendment constitutes full acceptance of the amended Terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the th89 team is ready to assist you. We are committed to resolving every enquiry transparently and promptly.

• Live Chat: Available 24 hours a day, 7 days a week via the Live Chat icon on the platform.
• Support Email: [email protected] (replied within 24 business hours).
• FAQ: Visit the FAQ for answers to frequently asked questions.

For issues related to responsible gaming or self-exclusion, please refer to our Responsible Gaming for more detailed guidance and assistance.